Black's Furniture

Here I am on my second post and I decided that I need to post a complaint. My wife and I ordered furniture from Black's Furniture at the end of June 2007. We were told that the furniture would be delivered in 6 - 8 weeks.

We ordered dining room furniture including, table, chairs, side tables. We ordered living room furniture including tables, chairs and a sofa. We ordered bedroom furniture including a bed, night stands, armoire, television cabinet.

Its now getting toward the end of October and we still don't have any furniture. We have called numerous times, but real people never answer the phone, we always have to leave a message. Then we get messages left for us in the middle of the day when we're not here.

One day we had success when my wife happened to be home for one of their returned calls and it turns out that one of the pieces is back ordered. Everything else is in, but they won't deliver until everything is in. If we want two deliveries we need to pay two delivery charges.

I worked in retail for a while and I understand their side of this, but what I don't understand the lack of customer service and rudeness of people that we have talked to or those who have left messages. They act like we are an inconvenience for them when we call.

I feel better now that I've posted this...


U P D A T E
Friday October 19th - the day after this was posted, we got a call from Black's Furniture... Our furniture is in! Now we just need it delivered...